Micromanagement - Enrolment Advisor Keypath Education Employee Review

They micromanage your day and check in every half an hour of how many calls you’ve made and what you’re doing. They seem to care more about activity and the amount of calls you make rather than what actually works to get enrolments. The CEO said he wanted to give students the choice on how we communicate with them but that’s all out the window now. Everyone needs to get calls all the time and you’re expected to ask 41 questions of the prospects which just annoys them and makes the Prospects feel like you’re a sheister. The product (the postgraduate courses) require a lot of independent learning from the student. They want us to hold the students hand all through the enrolment journey up until census and then the student gets a rude shock when they realise they’re fully on their own and there’s almost no academic support available. Keypath say that there’s all this support and it’s really great, but the #1 complaint I get from students is that it’s totally different to the enrolment process and they’re on their own and none of the teachers want to help them. The wage is sooooo low for what you do and what you need to know about the courses to be successful. 55k a year (because it’s almost impossible to make commission) when the same job at a real university is 75k just don’t work here it’s not worth it.