Family owned can be good and family owned can be bad. There is low value placed on the humans who work for this company. What is said in a public format vs. what is said and done in private are two different things. There is an arrogance that permeates through out this organization that you don't see right away. If you sell at an extremely high level, you can get away with almost anything. It is difficult to lead others with a known double standard amongst the reps.