Lack of training and support makes job challenging - Sales Knapp Chevrolet Employee Review

There was very little training provided, especially for employees who were new to car sales. The onboarding process lacked guidance on basic but important responsibilities, including how to start, process, and file the paperwork required to complete a customer sale. As a result, much of the learning had to be done on the job, making it difficult for new employees to get up to speed and feel confident in their role. One area that was never clearly explained was the pay structure. Employees were paid on a draw and commission system, but there was little to no communication or training on how it worked, how commissions were calculated, or what to even expect on paychecks. This created confusion, especially for those who were new to the industry. Communication from management was often limited, making it challenging to get clear answers, direction, or support when needed. The Finance department was also frequently slow to process documents after the sales associate had completed their part of the sale. This often led to delays that affected both employees and customers and added unnecessary frustration to the process. The schedule also required long workdays, typically 10 hours with a one-hour lunch break, while maintaining a two-days-off schedule. While long hours are common in sales, better training, communication, and support would have helped make those expectations more manageable. Overall, the lack of structured training, clear communication, and efficient interdepartmental processes made the job more challenging than it needed to be. With better onboarding, clearer compensation explanations, and stronger support from management, the experience could be much more positive for new hires. This was an environment of no guidance, hostility and obtuse attitudes