There is a blatant lack of transparency within the company about all elements of the business which is very worrying. Head office put massive pressure on the retail team to achieve targets but does little to support them in tangible ways. Their marketing department is continuously misguided, is unable to drive in the younger customers they desperately need and fails time and time again with their various promotions and attempts at social media engagement. Products continuously have quality issues despite the supposed huge investment that is committed yearly to product research and development and are pulled from the market. Benefits for staff are vastly unequal in different areas and obtaining information about what you are entitled to is like pulling teeth. Along with that salary is extremely bad in comparison to comparative brands in the region. The company makes a point of letting their customers know about their eco commitment through eco refills and packaging information but this ethos is continuously flaunted by warehouse with single products arriving wrapped in layers of bubble wrap in large boxes. From what I have observed stockrooms across the brand have serious health and safety risks. Risk assessments have already been done but upper management refuse to heed their advice as they are reluctant to spend any money that they see as unnecessary which shows a blatant lack of respect for their employees. Head office staff are impossible to reach and take zero accountability for the mistakes they make which impact the retail teams daily, through being paid incorrectly and pay roll officers refusing to pay staff until the next pay cycle in 30 days, the IT department shirking their responsibilities, customer services failing to communicate new policies and marketing interfering with stock levels by sending incorrect information.
