Pros
The team I worked with on site were great to work with, and showed consistent support and genuine care for my wellbeing (note these were not LAH employees, they worked for other companies in the building).
The responsiveness of central teams was adequate - they responded to queries and issues raised promptly but often it didn't translate to real support, especially in terms of wellbeing at the workplace.
Cons
For a part-time role, there was an expectation to be constantly available, 5 days a week. Even on days off, central teams consistently contacted me to cover other sites (frequently on the day of, which contributed to a stressful working environment). The company actively promotes their wellbeing intiatives and care for their employees, but in reality, they prioritise the business needs of the client over the basic needs of their employees. For example, unpaid sick leave; difficulty in taking sick leave due to "cover staff shortages"; poor organisation and management; not taking action when welfare issues were reported (working in extermely hot and cold temperatures due to building management failing to maintain the air conditioning and heating units in the building; blaming the front of house team for their own oversights and errors.
Overall, it was a disappointing working experience. My payslips were formatted inconsistently and there was little clarity on yearly salary increases. Payslips do not show an hourly rate and instead show a single monthly salary, effectively hiding the base hourly rate. Although this is not a legal requirement, it is a clear reflectiion of the company's lack of transparency with regards to pay.