Mismanagement, Exploitation, and Empty Promises - Anonymous employee Lantern Employee Review

1.0
5 Dec 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the people are great, fun company events

Cons

This company is a textbook example of what happens when leadership prioritizes self-promotion over genuine organizational growth. The issues here run deep and are impossible to ignore: 1. **Leadership Hypocrisy:** Managers here excel at talking the talk but fail miserably when it comes to walking the walk. They’ll tell you how much they “value” your input, but the moment you offer actionable, well-researched ideas, they dismiss you as “too junior” to influence change. To add insult to injury, they’ll often take your ideas, present them as their own, and reap the rewards while you’re left in the shadows without even a thank you. It's demoralizing and unethical. 2. **Engagement in Name Only:** While they tout “fun events,” these do nothing to address employee dissatisfaction. An engagement survey revealed significant dissatisfaction among employees, and the company responded by handing out merch—selectively, no less—instead of addressing the real underlying issues. This performative gesture only underscores how disconnected leadership is from the reality of employee concerns. 3. **Unfair Recognition and Compensation:** The disparity in how employees are treated is glaring. Long-tenured employees are rewarded with raises and bonuses despite coasting on subpar performance, while newer, hardworking employees are overlooked—even when they go above and beyond, putting in extra hours during evenings and weekends. This lack of recognition breeds resentment and kills morale. 4. **Toxic HR and Cliques:** HR exists solely to protect leadership, not employees. If you weren’t part of the original hires, don’t expect them to have your back. The workplace culture is clique-driven and cutthroat, with people eager to betray colleagues if it means gaining favor with higher-ups. This fosters a deeply toxic environment where trust is nonexistent. 5. **Skyrocketing Turnover:** The company boasts about bringing in new hires but fails to retain talent. Employees are told they’re the “backbone of the company,” but the moment they’re deemed inconvenient, they’re fired without clear justification. The lack of transparency and respect is appalling and further fuels the revolving door culture. 6. **Embarrassingly Bad Benefits:** For a healthcare company, the benefits are shockingly subpar. The employer’s insurance options ensure that you’ll be paying exorbitant out-of-pocket costs for medical care unless you manage to hit the no-copay threshold—which is near impossible unless you have a family. The benefits clearly cater to employees with families, leaving single employees not only underserved by the plans but also severely overworked to compensate for their family-focused colleagues. It’s a blatant double standard and a slap in the face to hardworking individuals without dependents. This company is a disaster for anyone seeking fairness, professional growth, or work-life balance. Between the toxic leadership, exploitative practices, inequitable benefits, and a culture of favoritism, it’s hard to imagine how they’ll keep employees long-term. Proceed with caution—or better yet, don’t proceed at all.

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Lantern Response
1y
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and take your concerns seriously. At Lantern, we strive to foster a culture of fairness, transparency, and respect for all employees. While we recognize there is always room for growth, the issues you’ve raised are concerning and do not align with the culture we aim to build. We are actively working to improve recognition programs, and communication across all levels of the organization. Feedback like yours is vital in helping us identify areas where we need to do better. If you feel comfortable, I encourage you to share more specific details directly with me, as it helps us address these matters more effectively. We are committed to continuous improvement and creating an environment where all employees feel valued and supported. Thank you again for your input, and we wish you the best in your future endeavors. Meredith Fish SVP, Human Resources

Explore other reviews about Lantern

5.0
21 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good work good company, worthwhile mission

Cons

Less people, people have multiple roles in one

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2.0
11 Feb 2026
Recommend
CEO approval
Business outlook

Pros

• The mission is genuinely compelling and the product has potential to help members • Many talented, experienced people who care about quality and outcomes • Opportunities to move fast and learn quickly • Significant room to improve the brand and member experience if the organization commits to it

Cons

• Executive leadership sets the tone, and the culture reflects it. • Expectations are often high, but priorities and direction change frequently, creating unnecessary stress and rework. • Limited trust in the experts being hired. • Strategic thinking is not valued in practice. Leadership seems to want more hands to execute, not partners who can shape direction. • Brand is inconsistent and fragmented. Brand audits and leadership interviews were conducted, but the insights don’t translate into a clear, differentiated, member-first brand system. • The member experience feels disconnected across touchpoints. The mobile app, web portal, and website don’t align in messaging, voice, or visual design, which weakens trust and cohesion. • The organization operates reactively. Work is often driven by the latest urgent request rather than a strategic plan, making it hard to build sustained momentum.

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