One of the first things you'll hear about Lark when you're introduced to the company is that was named one of the Apps of the Year by both Google and Apple alongside Robinhood, Instagram and other high-flyers...in 2015.
Unfortunately, neither the business nor the product have achieved anything resembling a similar trajectory.
Product functionality is very dated and ability to ship new features hovers near zero. Yet, the CEO often tells fantastical tales (especially at public events and sales calls) about features that are never going to exist.
The app - the cornerstone of the business - is a very simplistic chatbot. Hard stop.
The business is slave to three masters:
1. Health insurance clients who have very heavy sway over the direction of the business, but are not forward thinking and don't have the same objectives as Lark.
2. Poor quality and shaky products that are reflective of a poor quality (and high turnover). product and dev org.
3. Cofounders (who are married BTW) who have wildly unrealistic expectations. CEO, in particular, has an alarmingly thin understanding of how the business operates and what its capabilities are.