Upper Management making changes with out understanding how it affects reps or customers - Small Business Specialist LegalZoom Employee Review

1.0
15 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Work from home, Provided with equipment, Good managers but they are over worked and understaffed

Cons

Upper management and CEO laid off a ton of people and brought in a third party company to do the work of experienced reps who understood the state requirements and items that customers needed to run their business smoothly. Making changes to the website with out seeing how it would impact the customer experience and making it harder for them to find anything without having to click thru to 10 different areas. They let go of coaches and basically said go somewhere else or get a lower position in the company. So now the managers are doing the work of like 5 people. There are no real incentives anymore and pay keeps getting changed frequently and even some people who were not paid comission when they were brought from a different team. JUST TO MAKE THE SHAREHOLDERS happy. Legalzoom was better before it went public.

Explore other reviews about LegalZoom

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

avatar
LegalZoom Response
1w
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
3.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and good culture

Cons

Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

avatar
LegalZoom Response
1w
Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
See reviews by: Helpful|Rating|Date|All