Pros
Some great people trying help financially underserved.
Cons
I've debated about sharing my experience with LendUp, but since I see they're still branding their call center/customer service role as an "Account Manager," I've decided to write. I was grossly mis-sold the role of "Account Manager" when I interviewed to join the "Customer Insights" team at LendUp. The role was presented as though I was being hired to help build out a Client Relationship Management System, to catch bugs, and provide feedback to UX and product. However, shortly after on-boarding, I realized that I'd been tricked into working in a call center where I was judged on how many calls/emails I could get through in a day, and that my metrics were purely measured on how my "numbers" compared to my peers (all broadcast in real time on large flat screens!) Looking back, I don't know why I was hired in the first place. I wasn't a fit for the role, but I gave it my best and hoped that I'd be able to better apply my skills elsewhere in the company at some point. However, I didn't play the "game" as the team's leadership would have liked, and I eventually stopped kidding myself that anything would ever change in the toxic environment in which I'd found myself. Leaving LendUp was one of the best decisions I've ever made for myself. I'm thankful for the experience because it gave me insight on what I want in a role, a team, and a manager. It also taught me how to ask the right questions so I wouldn't end up in a dead-end , mis-sold position again. In conclusion, I'd like to give you who may be considering applying for the Account Manager role a hi-level overview of what your day will entail: -Have as many phone/emails interactions with LendUp's subprime short-term loan customers as you can. You’ll largely be assisting frustrated people with moving their due dates, resetting their passwords, and taking payments. You know when you call your bank or credit card company? Yeah, that. -Attend weekly performance reviews with your team-lead to review the aforementioned calls and emails you made/wrote since you last met. Takeaway: If you can check your brain at the door and turn into a robot between the hours of 8-6, YOU HAVE FOUND YOUR CALLING! Just don't let yourself be fooled that you're getting your foot in the door of a tech company with room for advancement. You'll be low on the totem pole, you'll feel like you don't have a voice, you'll get burned out, and you'll leave. At least if you're smart. And guess what? No one will care because there will always be someone to replace you!
