Pros
A wide range of products and services for people to offer to clients and customers - allows for massive diversity and suiting to the individual needs of companies. The majority of staff are supportive across all areas of the business. If you wish to earn money from sales, all roles have the chance to do so through referels and the commission structures. Regular incentives and company stand ups to inform and keep everyone updated on company happenings. Celebration events are common, either through monthly voting or sales trips. A strong vision for success in the comapny from the SLT and Directors, with clear values for all staff to understand.
Cons
Despite having a personal development plan for everyone, development opportunities are limited or slow to come by. If your face fits the role, or it is more sales orientated, then you are more likely to progress in the company. Non sales roles struggle to get the appreciation or understanding from some sales individuals, who would either twist or suggest solutions to customers that could not be completed to their expectations. This would then fall back on technicians, engineers, projects members and customer service to try to resolve, usually at a cost. Management varied, with a mixture of managers who came all the way to the beginning of the company, some newer ones. This meant communcation to teams was not always on one page, despite a management training programme put in place, and access to training materials to support them on the companies journey and vision. This led to holes in teams and different levels of buy in to a combined vision that the SLT have worked on. On occasion, promises were made to individuals and then taken back without much valid reason. This caused distrust between employees and management. Employees all struggled to receive raises, even yearly inflation ones. The company doesnt manage to meet industry wage standards, especially for non-sales role, with many either on or slighty above minimum living wage.