- Top-down management with little to no collaboration
- Poor work/life balance (with many clients on the west coast, you are expected to be available for the business hours of both time zones)
- Management does not protect their teams' time (a sales culture of "whatever it takes to keep the client happy or win the business")
- No sense of camaraderie as there is little collaboration
- Certain managers will throw you under the bus if an account is not going well; if a key client is unhappy for whatever reason, before asking/assessing the situation internally, you will get blamed
- Toxic culture in client services with sheep mentality, mainly due to nepotism and hiring like-minded people. Questions or differing opinions rarely occur in meetings.