Great Culture - Guest Service Representative Locale Employee Review

Locale has grown significantly in the time I have worked there, and leadership has remained transparent in what the company's goals while fostering a family like culture

must be able to adapt and pivot as new processes are always being implemented or improved on.

Great benefits and pay. Pleasant team to work with. Beautiful locations.... For the most part. Some of them have constant issues though.

Disorganized, not transparent when it comes to company changes, gaslighting (we told you about this even though we can't show you when or how..), Can't seem to stay organized on how money and time is spent, constantly overcharging/undercharging guests because they aren't assessing the processing in a timely manner, management is not on the same page/get different answers on how to handle things depending on who you ask, not much training (it's up to you to read all SOPs although they didn't exist when some team members started. You can ask questions for two weeks and then get annoyed to teach you any further. The reason this is difficult is because they don't have a CRM so there are 4-5 softwares to work with just to charge someone for something. Imagine having to learn various softwares for the simplest tasks and then they get frustrated when you make a honest mistake). High turnover because of budget cuts and inconsistent management styles.