Customer service - Customer Service Representative (CSR) Logix Fiber Networks Employee Review

The family atmosphere and the hours were wonderful.

That I no longer work there. I would have stayed till retirement.

Honestly, there are none. This is no place for people with drive, passion, and ambition. This is a communications company that is incredibly poor at communicating with employees and customers. You don't have to believe me, believe the customers.

- In 2024, our company had a "reduction in force", increased all of our workloads, and then officially took away bonuses, raises, and merit increases although we've only had one bonus in the last 6 years. - We're all highly underpaid. - Everyone has become a "swiss army knife". - There is no structure. - Everything they tell you during the interview process is a lie lol. - There's no mentorship program. - This is not a good learning environment. - Training an onboarding is none existent. - New hires have to facilitate their own training. - This company makes no attempts to relieve their employees of the stressful work environment. - They do not give positive feedback. You can tell most the people in management have never worked in a healthy, progressive work environment. - They do not take constructive criticism. - We get new chief officers every 2 years. - There's no stability. - They have repeatedly allowed customers to verbally abuse customer care reps and technicians. - Management will do nothing to intervene or protect them from irate customers. - Its really bad. Did I mention we're grossly underpaid? Do yourself a favor, don't apply. Don't respond. Don't take the interview. There are much better places to waste your time.