A Cautionary Tale of Mismanagement and Disillusionment - Anonymous employee Loopio Employee Review

Thank you for taking the time to write this review, and sharing a comprehensive set of recommendations. I acknowledge how hard it's been over the last year, and I know that some of the decisions we've made have greatly impacted the morale and trust of the team. As CEO, this is not something that I take lightly. I’d like to address a few of your concerns and recommendations, and how they connect to the work we’re doing in 2024: On Transparency: We have always strived to be a hyper-transparent organization, but I realize that through the turbulence of 2023, we lost our rhythm. We have revamped our company-wide meetings to help address the needs of Loopers. The new twice-monthly format will have consistent updates on business performance, product roadmap, market insights, and our customers. On top of this, we will continue to lean into our Sprint Reviews, Product Roadmap meetings, and regular ‘Ask Me Anything’ events with the Senior Leadership Team. On Leadership: We have hired a new Chief Revenue Officer, and have also kicked off a search for a new senior executive which we announced this past week. We also have an intense focus this year on decision making frameworks and accountability. This all falls under our 4th objective of harmonizing how we work, and we are committed to driving a consistent leadership experience across the company. On Benefits: I acknowledge that we made some adjustments, and we understand the impact it has had on our team. We continue to offer 6 weeks of paid time off per year for North American employees, professional development support, health benefits, coordinated company-wide paid days off, mental health supports, RRSP matching in Canada, and more. I know changes are tough to adapt to, but I still believe firmly that our benefits are competitive and strong in this market. Thank you again for all of your feedback. If you’d like to dive into anything in more detail, I’d welcome a conversation, and would love to hear your ideas. Otherwise, please continue to share your feedback through our regular mediums, and we will continue to do our best to listen and evolve. I am committed to leading us forward into an exciting future, and I hope you will see the impact of all of the changes we are making. Thank you again for your hard work and contributions. -Zak Hemraj, CEO