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Loyalty Research Center

Is this your company?

fdjsk - Marketing Research Intern Loyalty Research Center Employee Review

5.0
28 Feb 2022
Recommend
CEO approval
Business outlook

Pros

people are awesome to work with

Cons

have an unsecure website so no lead generation from the internet

Explore other reviews about Loyalty Research Center

5.0
22 Oct 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The beauty about working at a smaller firm is the ability to chart your own path. All levels of the team’s input is a valued step in the client delivery process.

Cons

Not any at this time.

2.0
4 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Rotating half day Fridays in the summer. Ability to work simultaneously on a variety of projects across industries. Casual dress code.

Cons

I accepted a lower than market salary to work at LRC because working for a small, family business was appealing. However, what I realized after spending some time there is that there is little room room for advancement because the company is so small. The "carrot" of a promotion was consistently dangled over mine and my colleagues' heads to prevent us from leaving, but was rarely substantiated. The work could be mundane and the office space is old and dingy, but what really makes LRC a workplace to avoid is the toxic culture and systemic nepotism. The CEO frequently made "off-color" comments and slurs regarding employees' clothing (i.e. calling them Juanita for wearing a poncho), sexual preferences, assuming language skills based on race, etc. There is no one to report issues to since his wife manages HR. If you are not in the family, your opinion is secondary. The office space is physically split so that the family is in a separate part of the office and the CEO's grandkids scream and run around the space which made it challenging to conduct client calls. Unless you want to feel like you work in a daycare, keep looking!

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Loyalty Research Center Response
4y
Hi - thanks for the review. Sounds like you've been carrying some anger and frustration over things that are frankly incorrect. We work with ADP - a nationally recognized firm - for all of our HR needs, which includes a confidential line for employees as well as a representative to answer questions and help with any issues. They also supply us with industry benchmarks to keep us competitive and above the market in terms of salary and benefits. Our office takes pride in its diversity and inclusiveness, and disagree with your claims there. The kid flexibility here is also highly appreciated by everyone - especially with so many staffing issues at daycares lately. No clients have complained yet, even with multiple colleagues bringing in kids for playdates! Promotions are offered based on ability. We give several opportunities to employees to demonstrate they are able to thrive in the Client Services (or other) role. While family is employed here, they hold advanced degrees, each have over 10 years' experience in the field, and they continue to demonstrate their qualifications. Finally, we agree. The culture has been toxic in the past, due in large part to individuals who are no longer with the company for that very reason. Now, we are planning recurring company outings, have an ongoing prank war, and genuinely enjoy each others' company. We pride ourselves on our current office culture, where we can have discussions about the current political climate, what books we've recently read, what video games we play, and more. It's fun to come in to work every day....even if the office doesn't look pretty.
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