Great company - bad compensation - CX Dept Lucid Software Employee Review

3.0
12 Mar 2024
Recommend
CEO approval
Business outlook

Pros

The people at Lucid is excellent, and their recruiting efforts have been successful in bringing together a group of wonderful individuals. The management team is also great. However, the recent shift to a top-down approach across lucid has altered the perception of managers among individuals. They are now viewed as just that… managers. Rather than 'leaders' who are (were) respected for soliciting and advocating for change within their respective teams. They're no longer trusted to lead change, just follow orders from execs. Great data and platform team for all user reports, usage stats that you could ask for. Good enablement content for revenue teams. Comfortable office. Great product. It's an excellent mature company outside of the glaring compensation issue.

Cons

Compensation, in order to understand this feedback it would be helpful to understand historical context: In the pre-COVID era, Lucid was an outstanding place to work. Even then Lucid's compensation model was below average for the Utah market, yet employees were willing to accept this for the exceptional office culture. With the rise of remote work, however, this model has become increasingly untenable. Despite the changing landscape, Lucid has not yet adapted to meet even Utah compensation, let alone the national averages. No, i'm not talking about competitive bay-area/big city compensations i'm talking actual averages. This issue has been recognized by the senior leadership, who view market and competitive compensation as 'simply not in line with Lucid's philosophy.' It was interesting to see that with the recent round of layoffs, all of my effected colleagues (excluding two junior people) have successfully secured new roles with higher base salaries than all of the IC’s on our our team at Lucid even higher bases than our managers.

Explore other reviews about Lucid Software

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company, great people, great management

Cons

Internal processes are sometimes harder

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

- Very strong mentorship program - Very nice people - Some VERY good engineers, PMs, and designers

Cons

- Pay isn't competitive outside of Utah (but hey, at least we're hiring) - Like most other companies at our size, your success and satisfaction largely depend on the team you're on - Sales and product/eng could probably be better aligned to inform product decisions - Like most other SAAS companies, we're investing A LOT into AI. This could bite us in the future (I personally think we're in a bubble, and the consequences of over-investing will be very painful once it bursts)

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