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      Lumen

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      Lumen reviews

      Time wasted and voids of leadership - Sales Lumen Employee Review

      1.0
      2 Oct 2025
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Very few pros to working for this company... flexibility with remote work was great, but contributed to a lack of human connection. A lot of the people who work at Lumen are absolutely awesome, but as the company started letting many of these people leave over the past 1-2 years, something didn't feel right.

      Cons

      The culture isn't great, there's a lack of leadership, and the benefits have been a disappointment. It seems as if everyone is obsessed about making a number and subsequently answering to wall street. My boss intentionally got rid of me days before a multi-year anniversary so that I would be denied employer matched contributions to my retirement as well as the vast majority of an annual bonus. This boss never even bothered to meet me in person for over 8 months... Cameras are off on pretty much every call anyways, so if you want to feel like you're part of something, avoid Lumen at all costs.

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're sorry to hear about your experience. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We appreciate your feedback and wish you all the best as you continue on with your career.

      Explore other reviews about Lumen

      5.0
      23 Nov 2025
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      2
      avatar
      Lumen Response
      6mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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