Poor Management - Account Director Lumen Employee Review

3.0
18 Dec 2025
Recommend
CEO approval
Business outlook

Pros

The co-workers that you work along side are amazing

Cons

Changes that management were not good for the people doing the work and were made to only help themselves.

avatar
Lumen Response
6mo
Thank you for your insight into working at Lumen. We want to hear from people like you to learn how we can do better. Teamwork is part of what makes Lumen a great place to work. We're happy to know that you valued your co-workers. We recognize that change can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you again for your feedback, we wish you all the best with the next step in your career.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

See reviews by: Helpful|Rating|Date|All