LOTS of system/admin work - Account Manager Lumen Employee Review

2.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

GREAT Boss. Solid Teammates Benefits Work schedule flexibility

Cons

TOO many systems to master Ridiculous quotas CONSTANT change (leadership, territory, leadership)

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Lumen Response
5mo
Thank you for your insight into working at Lumen. We're determined to get better every day, so we value your feedback about change and trust. We recognize that change can be challenging. We are dedicated to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you enjoy your team, benefits, and work life balance. Thank you again for your feedback, we're glad to have you on board with us.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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