Great workplace! - Account Director II Lumen Employee Review

4.0
10 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Run your own business with provided sales framework and training. Travel allowed.

Cons

Constant turnover frontline through leadership roles.

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Lumen Response
5mo
Thank you for sharing your experience with us. We want to hear from people like you to learn how we can do better. We recognize that change can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Great to hear that you have enjoyed your work structure and work life balance. Thank you again for your feedback, we're glad to have you on board with us!

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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