difficult job - Account Manager Lumen Employee Review

2.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

There is potential for high commission if you are good.

Cons

too many applications to learn. very complicated. calls come in all day. no free time

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Lumen Response
4mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear that you didn't enjoy your workload and work/life balance here. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge, so this will help us more clearly take any necessary action. We're glad to hear that you valued our commission practices. Thank you again for your feedback, we wish you all the best with the next step in your career.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
9h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
9h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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