New broom sweeps back old dust - Rns Lumen Employee Review

1.0
4 Jul 2016
Recommend
CEO approval
Business outlook

Pros

Good Salary, benefits, flexible working (well, at one time).

Cons

New MD arrived Richard Warley who did the same role 15 years ago. His plan seems to be sack all the new talent that has been brought into the company and just focus on the people he knew when he was there before. Duh! there is a reason why someone has been in a company for 15 years... I think "stagnant water" would be the best description. Patronising, standing over your desk and public schooling you and walking around the office to check that everyone is in - x-style management of the 1970s and quite befitting of the Eton cricket lawn. On his arrival presentation he showed us a photo of two (obviously gay men) holding hands urging us to "embrace change". I am in a same sex relationship and found my identity being used as some type of business ethics class particularly insulting. Needless to say he charged through the staff getting rid of everyone who was not there 15 years ago. I am still in contact with many employees and they say it is now unbearable and the relationship with clients, staff and the MD being at an all time low. Shame - it had great promise as a UK Operation.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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