Chaos - Sales Engineer Lumen Employee Review

1.0
16 Nov 2011
Recommend
CEO approval
Business outlook

Pros

Bargained pay is in line with the job and cost of living of the Metro Area in order to support any kind of independent lifestyle.

Cons

1)The only thing consistent is inconsistency. 2)Benefits for being underwritten have out of the pocket expense that is outrageous. 3)401k poorly administered with choices. 4)ESOP plan gives too much fiduciary latitude to management, using funds as they choose until the 6-month mark comes to purchase shares. Who has ever heard of open enrollment on ESOP's? 4)Intergration is poorly executed, 'why reinvent the wheel'. 5)Too many vendors/outsourcing which create very poor relations with customer's receiving a one-call resolution. 6)Arrogant Sr Mgmt, feels like a hostile takeover and not buyout. 7)Micro managed. 8) Tools to do the job unstable. 9)Clear direction other than being the 'biggest' is an issue, no forthought. 10)Can be a very frustrating environment to perform to your ability. 11)Training is hasty and poorly executed with responsibility weighted on the employee. 12)Understaffed.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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