Manager calling on my customers after they were defined to me in the system - Strategic Account Executive Lumen Employee Review

2.0
12 Mar 2012
Recommend
CEO approval
Business outlook

Pros

Benefits Good and support roles fine--sales roles are like a rotating door.

Cons

Describe job as one where they give you a base of accounts & you're to build--base of accounts were non-existent. Didn't receive existing customers until 3 months into job & then they were ones that we had just lost business to or never could win over. Mgr also was breaking into my accounts even after they were defined to systems as mine. Worked 3 huge opportunities but they wouldn't close in early enough time for me to keep job--competitor always offering huge bonuses for business to stay with them. Went into the office every day & worked 8-10 hours per day either calling on customers or going out to meet customers--very hard to get them to allow without prior relationship.

Explore other reviews about Lumen

5.0
6 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great company, everyone was very welcoming and accommodating. Management was pretty laid back but still expected results. This role was remote btw.

Cons

No bad things to say

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Lumen Response
5mo
Thank you for sharing your story with us. We need feedback like yours to continue to make Lumen a great place to work. We're glad to know that you valued our work culture and agile working model! We play to win, so we're happy to have had you on the team. Best of luck to you in your career.
1.0
18 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home is only pro

Cons

So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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