Everything is about how much you can make - Customer Service Representative Lumen Employee Review

Easy to learn, manageable schedule, supportive management

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

Good pay, great benefits, great people to work with, boss is great, etc.

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.