Small Company Mentality - Anonymous employee Lumen Employee Review

1.0
21 Jul 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Qwest employees inherited by CenturyLink are amazing (those that haven't already left)

Cons

This is decidedly a small-company masquerading as a large corporation. There appears to be no real market plan and leadership is completely befuddled by the very large company they acquired. This is a very flat organization, so upward mobility is very limited. Salaries are much lower (15%) than like-sized technology companies and benefits are worse and more expensive. There is no career-pathing or planning-- and continuing education (at least in my department) was believed to be a "waste of time and money." Telecommuting was outlawed in my department and the Director who was put in place after the re-org had no background in our discipline-- and made no attempt to learn anything about it. Management in my department made no effort to communicate with employees during a very difficult re-org-- and in fact was/is mostly absent-- in my final 3.5 months with the company, my manager met with me 1 time to discuss my projects.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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