Runaway bus and nobody is at the wheel - Lead Analyst Lumen Employee Review

2.0
22 Jul 2012
Recommend
CEO approval
Business outlook

Pros

Some good people are still left.

Cons

The company is running on auto-pilot. Executives at the VP level and above are completely clueless. Everyone that knew what they were doing were fired. CenturyLink bought Qwest, then fired many employees to make room for the Saavis acquisition. Now you have a company with huge assets and nobody left that knows what they're doing. The good employees that were left over have now left this sinking ship to work at good companies. Closing positions across the US and then opening the same position in Monroe, LA. The atmosphere is one of complete chaos with salary cuts and layoffs on the horizon.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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