An inconvenient truth-from my perspective - Technical Support Technician Lumen Employee Review

2.0
18 Sept 2012
Recommend
CEO approval
Business outlook

Pros

casual work environment and dress code mostly friendly co-workers decent cafeteria and food okay benefits(once brought on as a full time employee)

Cons

low pay-especially for schedule and work performed ever-changing work schedules micro-management lack of professionalism poor to average equipment/building/work conditions bad communication within-esp form management to employee on expectations etc...

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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