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      Lumen

      Engaged employer

      Lumen reviews

      Company suffering, minimum to zero merit increase for employees for 4+ years - Anonymous employee Lumen Employee Review

      1.0
      18 Dec 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team members to work with. Some individuals understand the concept of creating a great customer experience and want to provide excellent customer experience.

      Cons

      Company decided to cut PTO for employees in order to increase revenue for the company. Minimum to zero merit increases for the past 4 years. Company stresses to give more to receive more, that is NOT the case. Big bonuses for the CEO, VPs, Directors & dividends to the Shareholders in order to keep them satisfied.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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