Time for leadership change - Account Director Lumen Employee Review

2.0
1 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Interesting and ever evolving technology. Enjoyed having the opportunity to work with both customers and colleagues from all over the world. Flexible work environment.

Cons

Inefficient, unclear, complex, disjointed operating environment. Unsuccessful integration of multiple companies. Unclear vision of company goals and strategy from senior management. Lack of communication from C-level management with employees. Lack of follow through and commitment from senior management to implement systems and processes that would allow for a positive customer experience. These are unaddressed and ongoing challenges that have lead to an increasingly apathetic employee base because there is a diminishing believe that the company leaders have the ability to take the necessary action to create an environment that will allow the business to execute for customers, shareholders and employees.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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