Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lumen

      Engaged employer

      Lumen reviews

      OK for now - Customer Support Lumen Employee Review

      3.0
      24 Apr 2013
      Customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked for USWest/Qwest/CenturyLink for over 10 years. I enjoy my job. Just enough technical challenge and variety. I enjoy helping customers.

      Cons

      It's more about the storm clouds on the horizon. Leadership in Monroe wants to slash pay and benefits. They will try to break our union, either by using contractors or moving our jobs to Monroe.

      Explore other reviews about Lumen

      5.0
      17 Oct 2025
      Field technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent work life balance and family friendly

      Cons

      Not enough growth in the field tech position

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
      2.0
      29 Jun 2026
      Margin analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits with remote work

      Cons

      Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      Lumen reviewsLumen Customer Support reviewsLumen review