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      Lumen

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      Lumen reviews

      Worked in IT at CenturyLink for 25 years. Past couple years have been horrible. - IT Engineer Lumen Employee Review

      2.0
      21 Feb 2020
      It engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Time off is good and good people to work with.

      Cons

      IT is pretty bad these days in Fletcher org. Impossible to move to different groups. People are stuck in jobs/groups they really shouldn't be in and no way to move to better suited positions. They would rather RIF you than use common sense. New SVP and VP do not care about people at all and make it a bad environment. We no longer have yearly merit increases. You get a raise when your manager wants to give you one or not. Not a single raise in 4 years. They reviewed salaries and most got a bump in bonus potential, that we will never reach anyway so pretty useless. If you are in IT you can do better than here.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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