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      Lumen

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      Lumen reviews

      Centurylink - Customer Service Lumen Employee Review

      1.0
      17 Feb 2021
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits Around 5 hours of vacation time every 2 week pay period

      Cons

      Bad leadership Hard to get a raise Hard to move up Promotions are based off of who you know not your actual performance Extremely high, almost unattainable goals. Highest STI payout is impossible to reach They play favorites HR is a joke They are always hiring because they have a high burnout rate Base pay is less than a liveable wage Set you up for failure

      avatar
      Lumen Response
      5y
      Thank you for taking the time to share your feedback with us. We are sorry to learn that you do not enjoy working here, you can reach out to us directly at CTLHRActionTeam@centurylink.com if you would like to discuss your concerns further.

      Explore other reviews about Lumen

      5.0
      23 Nov 2025
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      2
      avatar
      Lumen Response
      6mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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