Upper management out of touch with the customers and the front end workers. Abuses customers and employees run and run - NOHD SSC Lumen Employee Review

1.0
19 Sept 2014
Recommend
CEO approval
Business outlook

Pros

Monday - Friday schedules, vacation time, paid holidays, tuition assistance via pathways, reimbursement for Gym memberships up to $300, and paid short term disability while sick.

Cons

Micro managed at all levels. Your tone of voice is even judged and monitored. High pressure sales tactics. When customers have problems with accounts that are easily solved given a bit of time that time is not given. Thus leaving the customers without their problems solved. If you have ever had the desire to experience abuse and anxiety here is your chance. It will just be a matter of time.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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