I was proud to work for Qwest, Lumen... not. Zero stars... - Senior Software Engineer Lumen Employee Review

1.0
11 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Qwest was fantastic. They finally changed the bad CenturyLink name. If you like the diversity drumbeat, this place is for you.

Cons

At CTL merger, there were hundreds of reclassifications in job titles which were only demotions. No merit or cost of living raise in 5+ years. 1% raise in the past decade. They figure... not if one is worthy of a raise, rather the criteria is, at what point will the person quit to find better pay elsewhere. If person is over 55, HR knows statistically, they flat will never resign. So, all those worker-bee persons over 55 never see a raise, ever again while at Lumen.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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