Us against them,,constant fear of layoffs,,disconnect between Mid-level managers and employees - Internet Engineer Lumen Employee Review

1.0
29 Jul 2010
Recommend
CEO approval
Business outlook

Pros

Ability to work on diffrent vendors equipment Sick and Vacation days Salary

Cons

Way to many process changes. The constant fear of layoffs is not only depressing but takes a toll on you after so many years. How motivated can one be if you see all of your buddies laid off every year. Funny thing is,, they usually end up hiring some young college kid, who will over work them self just to fit in and impress management. And then Mgmt will use this against the older employees and say "he's willing to do it" "why cant you" They cut our pension. No pay raise this year. Thy even cut the shift differential pay by 2 hours. And they wanted us to pay back the money. We were told , that we were overpaid, even though they had a meeting and told us , time sheets should be filed out in this order. BIG PROBLEM with Supervisors who can not perform there own employees job. You hire a new supervisor and you can ask him any technical questions, or escalate any issues to them. You are just a number here. No sense of team or spirit in the office. The new merger with Century Link only added fuel on the fire. Separate organizations do not communicate well enough. You just get the feeling that management does not have your back. They have a sense of entitlement. They are untouchables, while we constantly have to look over our shoulders for the next round of layoffs. You have to make wine with crab apples.. Job description:: Do what ever I tell you. Or you will be laid off. Dysfunctional managers hiring dysfunctional supervisor leads to chaos. Give me supervisors who have technical skills, as well as admin skills. They are out there. Supervisors here are not required to be technical. Then how in the hell are they supposed to help me. You always have the feeling that you are going to get burned. If you make a left, they will tell you you should have turned right. Way to much favoritism. My group is a dumping ground for parts of the network, that nobody else wants to deal with. so they will give you 2 hours of training and your off to the races. If you screw up. It's all your fault. They will not back you. Just thinking about it..Makes we want to sit in a dark room with a 5th of Jack. If I took the job serious. I would end up in a mental hospital. Stopped doing that long ago. Chow..

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
avatar
Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

See reviews by: Helpful|Rating|Date|All