Give raises - Operations Manager Lumen Employee Review

1.0
28 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Plenty of Flex Time Off.

Cons

Lumen has a no raise police for management employees. This has been in place since the merger in 2016. Union employees enjoy a raise every year regardless of performance. Management will not receive a raise regardless of performance. Unless you are desperate for a job do not work in a non-represented position for this company. You will work for years without seeing an extra dime while your peers in different companies receive 3-5 % raises every ear. Inflation will eat you alive. It is disrespectful to go five years with no raise in this environment.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
22h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
22h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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