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      Lumen reviews

      Good product portfolio, but management needs to focus! - Global Account Manager Lumen Employee Review

      3.0
      25 Aug 2015
      Global account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The data networking, cloud and managed IT service portfolio is on target with mid market business demand. Local management is knowledgable and provides fair leadership for the most part. Compensation for Sales is fair for the industry.

      Cons

      Internal systems and processes are a complete nightmare and take time away from productivity. Executive leadership is disconnected from West Coast company dynamics and requirements. Strategy changes constantly, making it near impossible to meet target objectives for customer facing employees.

      Explore other reviews about Lumen

      5.0
      2 Feb 2026
      Nipm
      Recommend
      CEO approval
      Business outlook

      Pros

      - lots of growth opportunities - great management

      Cons

      - slow paced days but then really busy busy days

      avatar
      Lumen Response
      4mo
      Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We recognize that workload balance can be challenging. We're dedicating resources to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you value our growth opportunities and management. Thank you for the work you do with us, we're happy to have you on the team!
      1.0
      18 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home is only pro

      Cons

      So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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