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      Lumen reviews

      Business Operations Manager - Anonymous employee Lumen Employee Review

      3.0
      10 Dec 2015
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Solid salary and benefits were a positive aspect of working for the company. There were talented and hardworking people that were very knowledgeable about their areas of expertise.

      Cons

      Morale was generally low and the culture encouraged inactivity. Some of the benefits that were available when I started at the company, such as tuition reimbursement, were discontinued. One of several small changes that led to morale issues.

      Explore other reviews about Lumen

      5.0
      23 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      1w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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