Flexibility but pay is not competitive - Solution Manager Lumen Employee Review

4.0
20 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Flexibility with work life balance, most direct management teams create comfortable cultures

Cons

pay will never be competitive. No christmas bonus in last 5 years, STI gets gutted, benefits are expensive, annual layoffs on all saints day

avatar
Lumen Response
1y
Thank you for your insight into working at Lumen. We appreciate your feedback to help us improve. We're happy to hear that you had a great work-life balance to succeed.Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for all that you do at Lumen!

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
9 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The managers are very supportive when it comes to career development and mobility at Lumen.

Cons

Lumen has gone through several organizational restructures, which created uncertainty and placed additional responsibilities on frontline employees. While change is sometimes necessary, better planning and communication could help reduce the burden on customer-facing teams and improve the overall employee experience.

See reviews by: Helpful|Rating|Date|All