WFH flexibility with no opportunities for growth - Customer Success Lumen Employee Review

2.0
19 Feb 2025
Recommend
CEO approval
Business outlook

Pros

-Work from home most people I know are fully remote -Unlimited paid time off

Cons

- Compensation far below competitors, no stock options, no merit increases, inflation increases, etc. Everyone I know has been stuck at the same pay rate for many years. - Enthusiasm gap between senior leadership team and individual contributors is so large we must be living on different planets. - No opportunities for growth, you will be stuck in the same role making the same money for the entire time you are with Lumen. - Annual reductions in force is the standard practice. - Impossible sales and retention targets. - Constant strategy pivots driven by whatever consultants are contracted at the time.

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Lumen Response
1y
Thank you for sharing your feedback with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for the work you do with us !

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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