New leadership is terrible. Layoffs every year. - Anonymous employee Lumen Employee Review

1.0
18 Jul 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent benefits and employees programs.

Cons

Poor new leadership at all levels. Doesn't practice values.

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Lumen Response
11mo
We appreciate you taking the time to share your experience with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We truly appreciate your time and honesty. Your feedback will help us improve.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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