Amazing, Growth-Minded, Mission-Driven Company with Great People - Brand Lyric Employee Review

5.0
27 Jul 2018
Recommend
CEO approval
Business outlook

Pros

If you want to work an environment that will push you to do your best work, join Lyric. It all starts with the co-founders. They not only care about building an amazing product and brand, they also care about building an amazing team and culture. We are building a lot, so you'll never have a dull moment here. We are building innovative software products -- from dynamic pricing algorithms to remote hospitality tools -- and we are designing a whole new category in the travel industry. We have literally created a new inventory type for the modern traveler called the Creative Suite. I have had the good fortune of being here since nearly the start, and I am just so blown away by the trajectory of this company. Be prepared to hustle, to be inspired, to work alongside top talent, and to really take pride in your work. Also, there are some great work perks, like an education stipend and a fitness stipend. I highly recommend working here, and this is coming from someone who has been in-house at other startups, who has worked with startups from the agency side, and who has seen startups from the VC perspective. This is a special place.

Cons

You have to be a self-starter sometimes. We are tackling a lot. But, to me, that's ultimately an asset.

Explore other reviews about Lyric

5.0
15 Jun 2024
Recommend
CEO approval
Business outlook

Pros

The team is motivated and engaged, thanks to your positive influence from the owner.

Cons

There were none I could think of.

2.0
28 Jan 2020
Recommend
CEO approval
Business outlook

Pros

I truly love Andrew and his spirit. At his core, he believes in doing good and being good. He's ultimately the reason why many people are still here.

Cons

Lyric was once a place where diversity flowed through the hallways and into the remote team members. Even then, being black at the company is painful. No matter how hard you work or how much you do you will not be promoted to management. They will hire over you each and every time. There is not one black person in a management or supervisor role. They only have two black employees in the office. However, almost all of the customer service people, who happen to be remote and not in the office, are black. The lowest paid and most undervalued individuals in the company. What's worse is they don't think they have a diversity problem. I think it's a shame to use a black person to launch a diversity and inclusion program only to pull her off and hand the project over to people who cannot relate to the topic at all. It looked good and attracted the black employees to participate but it was only for show. Unfortunately, this company is slowly becoming less of a place that I can brag about and more of place that brings me anxiety and sadness. This used to be a place I could recommend people to come and learn and grow and shift into a new career path. Now, I tell people it's good if you just need a job.

10
avatar
Lyric Response
6y
Thank you for taking the time to share you viewpoints about your time working at Lyric. Though troubling to hear, I do want to share my thoughts on some of the points that you’ve raised. First of all, creating a diverse, inclusive, and truly empowering organization is a key aspiration of mine and other leaders at Lyric. As an individual, I deeply believe in the value of diversity, and appreciate the opportunity to both bring people from different background together, as it’s just a more fun, interesting & harmonious way to live. As a leader at Lyric, I believe it is critical that the diversity in our organization reflects our society at large, as there are both measurable & unmeasurable aspects of the value of a diverse culture that I want to make sure we strive to achieve. As a teammate at Lyric, I believe that the only way to be able to truly understand ALL of our guests, and take care of their unique needs, is to make sure we have a diversity of individuals & voices within our walls, as leaders, managers, and individuals. I fully recognize that we have miles to go in this effort and the work is never complete. It is disappointing to hear that you feel our Customer Experience and Support teams are undervalued. If there are any specific things that I or others can do to change this, please do not hesitate to reach out. The front lines are extremely important to me, and I do recognize that sometimes showing our appreciation for our support teams means simply celebrating that everything went as planned. In our line of work, that is no small feat, and I have immense respect for the teammates who make that possible. And lastly, while it’s tough to address these ideas without open dialogue, I want to share that your insight is heard and appreciated. Best, Andrew Kitchell
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