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      Lyric

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      Lyric reviews

      Great culture, incredible growth, lots to learn and do - Anonymous employee Lyric Employee Review

      5.0
      29 Jul 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I’ve worked at tech companies large and small - including some with renowned cultures - and can honestly say that Lyric is up there with the best of them. I love working here because: 1. The team is diverse and we have a lot of fun (happy hours, offsites, animated gifs and emojis galore). We’ve got people from all walks of life and are bringing more and more super talented teammates onboard every day. 2. Our customers already love our "Creative Suites" and we have so many opportunities to make their experience even better. 3. In order to deliver truly delightful and personalized experiences to our guests in a scalable and profitable way, we’re working on lots of hard problems and building a ton of interesting technology. 4. The market opportunity is huge and we’re growing like gangbusters (month-over-month growth is in the double digit percentages). 5. There’s a ton of transparency, particularly in terms of our performance (far more than I’ve seen at prior companies). This also allows us to get more stuff done, faster. 6. Our CEO, Andrew, is one of the most empathetic, inspirational and energetic CEOs I've ever encountered. With the way we’re growing, the team we're building, the quality of our products and everything that’s on the horizon, it truly feels like we have the opportunity to re-define the home-away-from-home experience for millions of people.

      Cons

      There were a couple of areas in the company with inexperienced managers that resulted in some unhappy people. However, this has now been addressed, enabling great new leaders to take their place.

      Explore other reviews about Lyric

      5.0
      15 Jun 2024
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The team is motivated and engaged, thanks to your positive influence from the owner.

      Cons

      There were none I could think of.

      2.0
      28 Jan 2020
      Hospitality
      Recommend
      CEO approval
      Business outlook

      Pros

      I truly love Andrew and his spirit. At his core, he believes in doing good and being good. He's ultimately the reason why many people are still here.

      Cons

      Lyric was once a place where diversity flowed through the hallways and into the remote team members. Even then, being black at the company is painful. No matter how hard you work or how much you do you will not be promoted to management. They will hire over you each and every time. There is not one black person in a management or supervisor role. They only have two black employees in the office. However, almost all of the customer service people, who happen to be remote and not in the office, are black. The lowest paid and most undervalued individuals in the company. What's worse is they don't think they have a diversity problem. I think it's a shame to use a black person to launch a diversity and inclusion program only to pull her off and hand the project over to people who cannot relate to the topic at all. It looked good and attracted the black employees to participate but it was only for show. Unfortunately, this company is slowly becoming less of a place that I can brag about and more of place that brings me anxiety and sadness. This used to be a place I could recommend people to come and learn and grow and shift into a new career path. Now, I tell people it's good if you just need a job.

      10
      avatar
      Lyric Response
      6y
      Thank you for taking the time to share you viewpoints about your time working at Lyric. Though troubling to hear, I do want to share my thoughts on some of the points that you’ve raised. First of all, creating a diverse, inclusive, and truly empowering organization is a key aspiration of mine and other leaders at Lyric. As an individual, I deeply believe in the value of diversity, and appreciate the opportunity to both bring people from different background together, as it’s just a more fun, interesting & harmonious way to live. As a leader at Lyric, I believe it is critical that the diversity in our organization reflects our society at large, as there are both measurable & unmeasurable aspects of the value of a diverse culture that I want to make sure we strive to achieve. As a teammate at Lyric, I believe that the only way to be able to truly understand ALL of our guests, and take care of their unique needs, is to make sure we have a diversity of individuals & voices within our walls, as leaders, managers, and individuals. I fully recognize that we have miles to go in this effort and the work is never complete. It is disappointing to hear that you feel our Customer Experience and Support teams are undervalued. If there are any specific things that I or others can do to change this, please do not hesitate to reach out. The front lines are extremely important to me, and I do recognize that sometimes showing our appreciation for our support teams means simply celebrating that everything went as planned. In our line of work, that is no small feat, and I have immense respect for the teammates who make that possible. And lastly, while it’s tough to address these ideas without open dialogue, I want to share that your insight is heard and appreciated. Best, Andrew Kitchell
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