People of color are not wanted in management - Hospitality Lyric Employee Review

Thank you for taking the time to share you viewpoints about your time working at Lyric. Though troubling to hear, I do want to share my thoughts on some of the points that you’ve raised. First of all, creating a diverse, inclusive, and truly empowering organization is a key aspiration of mine and other leaders at Lyric. As an individual, I deeply believe in the value of diversity, and appreciate the opportunity to both bring people from different background together, as it’s just a more fun, interesting & harmonious way to live. As a leader at Lyric, I believe it is critical that the diversity in our organization reflects our society at large, as there are both measurable & unmeasurable aspects of the value of a diverse culture that I want to make sure we strive to achieve. As a teammate at Lyric, I believe that the only way to be able to truly understand ALL of our guests, and take care of their unique needs, is to make sure we have a diversity of individuals & voices within our walls, as leaders, managers, and individuals. I fully recognize that we have miles to go in this effort and the work is never complete. It is disappointing to hear that you feel our Customer Experience and Support teams are undervalued. If there are any specific things that I or others can do to change this, please do not hesitate to reach out. The front lines are extremely important to me, and I do recognize that sometimes showing our appreciation for our support teams means simply celebrating that everything went as planned. In our line of work, that is no small feat, and I have immense respect for the teammates who make that possible. And lastly, while it’s tough to address these ideas without open dialogue, I want to share that your insight is heard and appreciated. Best, Andrew Kitchell