My experience as a Support agent - Technical Support Specialist M2M Services Employee Review

4.0
11 Aug 2024
Recommend
CEO approval
Business outlook

Pros

They have a great product. It's a bulgarian business that does everything inhouse. Their idea is great, they have a great facility (the former telephone factory) and they have a great sales team as well as some really talanted and experienced engineers.

Cons

Somewhat unclear roadmap. Salary for support was not competetive at the time (2021) and there was no remote/hybrid option for very silly reasons.

Explore other reviews about M2M Services

5.0
7 May 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It is easy to believe in this product and want to work with it.

Cons

A bit of turnover organization wide for everyone under VP level.

2.0
29 Jan 2025
Recommend
CEO approval
Business outlook

Pros

All the engineering people were really vibing well together. We were able to get a lot done and work well together. It was lovely until the M2M merger caused a lot of weird pressure from the top down. Love working with those people and hanging out outside of work.

Cons

The culture changed, the flexibility and trust disappeared, and scrutiny intensified with the M2M/Alula merger. The office became a place to do your work quietly and hope to not speak too loudly about misgivings. Getting anything done outside your team was extremely difficult. Requests for other teams to support initiatives were mostly met with "but this, but that" and then the ask would die. It just ended up with a lot of false starts and wasted time for things that never got released. The bare minimum set of features worked well, but no bells and whistles could be accomplished. It was hard to feel proud of something cool because it would be such a grind to get anything cool done. Internally, everyone had the same title - Software Engineer - because MN has to disclosed salary averages. This was probably to hide weirdness. It was really miserable to be asked why someone would leave at 4:30 instead of 5 all the time. Texts from management would go out after hours, pay seemed low for the commitment that changed - an entirely remote role being required to be in office, and a now dead office culture due to 4 firings of key engineers in the last year. No one wants to speak up.

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