If you are robot good place to start/If you really value providing genuine customer service and care not so much. - Customer Service Representative MDLIVE Employee Review

Micromanage employees, bathroom breaks are monitored counted as time away, and after a long call (1hour+ this really can happen) you are asking for a lot of information from patient and want to be kind not a robot. But you have very little time to document, 7 minutes was QA call time. It was impossible at times and frankly a disservice to the patients.