Struggling to maintain customers - Customer Success Manager MSI Data Employee Review

Dedicated and passionate people Focused on improving the solution and customer experience Good culture and fun team events - putting genuine effort into improving culture Company is growing and has a logical and innovative roadmap for the platform Service Pro is a true Saas solution, continually being updated and improved A large props to leaders who have helped revive the organization, made the tough decisions, & aligned to allow for positive momentum and growth Awesome partners ready to help and even better clients Awesome office/location and "culture perks"

Have had to reduce staff in areas of the business Low in office attendance Covid & economy has not helped this organization thrive Still running into issues with outdated, unfavorable client agreements from years ago

Lots of investment in employee retention efforts

Needs more product investment and innovation