Customer Service - Customer Service Representative Mac Tools Employee Review

4.0
22 May 2017
Recommend
CEO approval
Business outlook

Pros

Office culture is comfortable. The managers don't micromanage you. You are treated like an adult. Good work life balance. The weekly perks are a good advantage (food truck Wednesdays).

Cons

Busy call center, you are always on the phone. If you make a mistake, instead of coming to you, an email is sent to several other people before you know about it and then you are "coached" on the correct procedure.

Explore other reviews about Mac Tools

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance usually

Cons

Very busy and a lot of work

4.0
13 Oct 2025
Recommend
CEO approval
Business outlook

Pros

The company was great and the people matched

Cons

None that I can think of

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