Pros
There are some things I’ve really enjoyed about working here. The team in the US office is full of good people, and most of the direct managers are supportive and try to help where they can. The hybrid schedule is nice in theory, and the yearly familiarization trip is a unique perk that lets employees experience the destinations the company sells, which is a great opportunity.
Cons
Unfortunately, the job has become much more stressful over time. Many decisions are made outside of the US team, and sometimes those decisions don’t seem to take into account how things actually work here. For example, requiring two days in the office when many employees live far away. For a lot of people, those office days actually end up hurting productivity rather than helping it. Another issue is that many of the smaller perks and benefits that used to make the job feel special have gradually gone away. What’s left doesn’t always make up for the increased workload, and it can feel like expectations keep going up while the support stays the same. Pay has also become a growing concern for many employees. Compensation hasn’t really kept up with the cost of living, and it’s something people talk about often. It makes it harder to see a long-term future here, even for people who enjoy the work itself. Staffing has also become a major challenge. Several teams were merged into a new customer service structure with the promise that it would help sales focus more on selling, but in reality it has led to even more service work for many employees. Combined with limited hiring, this has created a lot of frustration and burnout. Customer-facing employees in particular are dealing with a high volume of unhappy customers while also being stretched thin internally.